Amelia AI: Amelia AI Agents: Where Innovation Meets Expertise

Amelia AI: Discover how our AI Agents elevate customer engagement, empower employees and transform business operations.

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Amelia AI Agents: Where Innovation Meets Expertise

Introduction

Amelia AI Agents: Where Innovation Meets Expertise

What are Amelia AI Agents?

Amelia AI Agents are software that combine cutting-edge innovation in Conversational AI and Generative AI with unparalleled industry expertise to automate tasks, answer questions, and create phenomenal value.

Features of Amelia AI Agents

Answer Agents

Answer Agents are built on the Amelia Answers platform, which consumes information from knowledge bases, websites, and documents, and uses both Deterministic and Generative AI techniques to turn this information into instant and accurate answers to people's questions.

Action Agents

Action Agents are built on the Amelia Actions platform, which automates many tasks, easing the pressure on contact centers. They are trained in thousands of skills and can learn new ones, and also use Generative AI to uncover new use cases and improve experiences.

Autonomous Agents

Autonomous Agents are the next evolution of enterprise AI agents, combining Amelia Answers and Amelia Actions, along with cutting-edge AI research, to make it easier to build and scale AI.

Benefits of Amelia AI Agents

For Customers

  • Elevate customer experiences with personalized, efficient, and intelligent interactions powered by Amelia AI Agents.
  • Strengthen relationships and increase satisfaction with Answer Agents that make it easier for customers to find the information they need.
  • Save customers' time and improve their experience by providing faster resolutions and decreasing average handle time with Action Agents.

For Employees

  • Empower employees and improve productivity with timely support from Amelia AI Agents.
  • Give employees the tools and resources they need to succeed at work with Answer Agents that reduce the time spent looking for information.
  • Accelerate IT and HR issue resolution with Action Agents to improve workforce satisfaction and help employees get back to work faster.

How Amelia AI Agents Can Help Your Business

  • Average speed-to-answer of under 1 minute
  • Increase contact center efficiency by 45% or more
  • Automate millions of annual conversations
  • Achieve a first-contact resolution rate of 81% or higher

Get Started with Amelia AI Agents

Connect with our team of experts to discover how Amelia AI Agents can help you tackle your organization's biggest customer and employee experience challenges.