What is Gladly?
Gladly is an AI-powered customer service platform that provides a unified, all-in-one solution for customer service teams. It combines the best of AI and human support to deliver exceptional customer experiences.
Features of Gladly
Customer at the Center
Gladly's platform is designed around the customer, eliminating duplicate tickets and associated costs.
Customer Service AI
Gladly's AI technology knows where to find answers, when and how to take action, and when to ask for help, resulting in faster, more personal support and efficient customer service teams.
Best of AI and People
Gladly's platform combines the strengths of AI and human support to empower customers to resolve inquiries on their own and agents to prioritize high-value work that builds loyalty and drives revenue.
All in a Single Lifelong Conversation
Gladly's platform unifies all customer contacts, regardless of channel, in a single conversation view, ensuring work is centralized and silos disappear.
Benefits of Gladly
Simplify and Save
Gladly's platform streamlines technology and cuts redundant tasks, saving time and money.
Enhance Efficiency
Gladly's platform boosts agent efficiency and retention with faster ramp-up and higher productivity.
Boost Revenue
Gladly's platform delivers personal service that turns customer loyalty into revenue growth.
How to Get Started with Gladly
Request a custom 30-minute demo of Gladly to learn how to transform your support experience today.
Frequently Asked Questions
What is Gladly's approach to customer service?
Gladly's approach is centered around the customer, combining the best of AI and human support to deliver exceptional customer experiences.
How does Gladly's AI technology work?
Gladly's AI technology knows where to find answers, when and how to take action, and when to ask for help, resulting in faster, more personal support and efficient customer service teams.
What are the benefits of using Gladly?
Gladly's platform simplifies and saves, enhances efficiency, and boosts revenue by delivering personal service that turns customer loyalty into revenue growth.