What is Help.center?
Help.center is a full-fledged knowledge base solution powered with AI to help customers get instant answers. You can have your company.help.center website where customers can use AI search and also deploy an AI chat widget to your website to support customers in a conversational way.
Features of Help.center
Automatic Learning
The AI requires no initial setup time. Each time you add or modify an article, it becomes better automatically. AI builds its knowledge using:
- Help center articles
- AI FAQs
- External websites
Multilingual support at scale
No matter how many and which language customers ask you questions, give them the same level of support.
Provide support 24x7
Provide customer support around the clock even when your support agents are asleep or on vacation.
All questions are answered
Customers get answers from AI chatbot and AI search. They can easily raise an email ticket to get more help.
Keyboard shortcuts for all tasks
Reply to tickets, change statuses or navigate between conversations. Optimized to boost your productivity.
How to use Help.center
Importing articles from Intercom or Zendesk
Yes! You can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk, and Freshdesk in one click. If you need help in importing existing support content, you can mail us at [email protected].
Connecting with your own domain
Yes, you can change yourcompany.help.center to your own custom domain like help.yourcompany.com. Kindly mail us at [email protected] with an email request.
Pricing
Help.center is free forever. Import existing knowledge base in one-click!
Helpful Tips
Improve AI answers
AI takes its knowledge from help articles. You can change the content of the article and it will automatically improve the answers. Also, you can see all the AI conversations inside the dashboard. You can see answers that are reported by users. It is possible to improve AI answer by giving more information. That will also instantly improve your AI.
Using content from your website in AI
Our AI primarily works using help articles. But yes, you can enter your website and our AI search and chat will start answering customer's questions based on that content also.
Security of data
Our servers and databases are hosted by AWS located in EU region. Your data may be processed outside of EU by Open AI chatGPT if you use our AI features.
Frequently Asked Questions
What is Help.center?
Help.center is a full-fledged knowledge base solution powered with AI to help customers get instant answers.
Why should I use AI in a help center?
AI is the next step towards helping customers faster. Reduce resolution times and deflect repetitive support tickets. This saves you a lot of time and money.
Can I use content from my website in AI?
Our AI primarily works using help articles. But yes, you can enter your website and our AI search and chat will start answering customer's questions based on that content also.
Does Help.center work using ChatGPT?
We use Open AI's latest and greatest model GPT-4 to create an AI from your knowledge base. It automatically learns every help article. When a customer asks a question, it scans through all the help articles to generate the best and easy-to-understand answer for the customer.