What is JustCall?
JustCall is an all-in-one business communication platform that provides access to a vast array of communication tools and features for various needs, including voice, SMS, email, and WhatsApp. It offers AI-driven solutions for customer communication, sales, marketing, and customer support.
Features of JustCall
AI Suite
- Conversation Intelligence: Achieve peak agent productivity and drive customer delight
- AI Coaching: Ramp up and train agents rapidly with personalized coaching plans
- Agent Assist: Boost agents' success rate with real-time AI-powered guidance
- SMS Copilot: Frame on-point business texts with AI-powered insights
- Automatic Call Scoring: Evaluate performance instantly and save hours on manual assessment
- Agent Analytics: Get a 360-degree view of agent performance
- Call Transcription: Ditch manual note-taking with AI-based summary and transcriptions
- Moment Analysis: Highlight and revisit key moments from calls
- Sentiment Analysis: Track and detect customer sentiment
Cloud Phone System
- Outbound Call Center: Reach customers with seamless outbound calling capabilities
- Inbound Contact Center: Build superior customer experiences
- Business Phone System: Build seamless voice and SMS workflows on a single platform
- IVR (Call Menu): Guide your customers to the right solution with interactive options
- Call Forwarding: Redirect incoming calls for faster handling and resolution
- Sales Dialer: Maximize sales outreach with dialing automation
- Call Recording: Automatically record calls and improve customer interactions
- Advanced Analytics: Monitor real-time performance of agents with meaningful metrics
- Automated Call Distribution: Automatically receive and distribute calls to the right agents
- Country Coverage: Phone numbers from 70+ countries and counting
Integrations
- CRM Integration: Build automated calling and SMS workflows with CRM integrations
- Automated Call Distribution: Automatically receive and distribute calls to the right agents
- Call Disposition: Seamlessly group and track conversations by outcomes
- SMS Bots: Send automated answers, follow-ups, and responses
- SMS Workflows: Build dynamic workflows for seamless business messaging
- Automated Call Scoring: Assign call scores and build customized agent training pathways
- Predictive Dialer: Enhance contact rates with dialing automation software
Pricing
JustCall offers a free trial and various pricing plans to suit different business needs. Contact JustCall for more information on pricing.
Helpful Tips
- Use JustCall's AI-powered features to optimize your customer communication and sales processes.
- Integrate JustCall with your existing CRM and other business tools to streamline your workflows.
- Take advantage of JustCall's advanced analytics and reporting features to gain insights into your customer interactions and agent performance.
Frequently Asked Questions
- What is JustCall? JustCall is an all-in-one business communication platform that provides access to a vast array of communication tools and features for various needs.
- How does JustCall's AI Suite work? JustCall's AI Suite uses machine learning algorithms to analyze customer interactions and provide insights and guidance to agents to improve their performance and customer satisfaction.
- Can I integrate JustCall with my existing CRM? Yes, JustCall offers integrations with various CRM systems and other business tools to streamline your workflows and improve customer communication.