What is Nextiva?
Nextiva is a unified customer experience management platform that provides access to a vast array of AI technologies for various needs, including customer conversations, customer experience, and brand management.
What is the main feature of Nextiva?
- Unified Customer Experience Management Nextiva brings all customer interactions into one AI-powered platform for orchestrated customer journeys that acquire, retain, and grow customers.
- AI-Powered Contact Center Nextiva offers AI-powered contact center capabilities, including AI voice and digital bots, customer journey orchestration, and intelligent virtual assistant.
- Engagement Channels Nextiva provides a range of engagement channels, including inbound/outbound voice, live chat, business SMS, digital channels, messaging apps, social media channels, customer reviews and reputation, customer collaboration, and video meetings.
How to use Nextiva?
Every user can utilize Nextiva's AI-powered platform for free, with optional subscription plans for additional benefits and extended access.
Can I generate personalized experiences using Nextiva?
Yes, with Nextiva's AI capabilities, users can create personalized experiences, including generative AI knowledge base, speech to text transcription, sentiment analysis, language detection and translation, and data loss prevention.
How many AI models are available on Nextiva?
Nextiva offers a vast array of AI models for a wide variety of applications in work, study, and everyday life, including customer conversations, customer experience, and brand management.
How can I maximize my use of Nextiva's AI services?
By leveraging Nextiva's AI-powered platform, users can explore a vast range of AI-powered tools to support various tasks, including customer conversations, customer experience, and brand management.
Will my information be used for training data?
We highly value user privacy, and your data will not be used for any training purposes. If needed, you can delete your account at any time, and all your data will be removed as well.
When would I need a Nextiva subscription?
If the free usage limits do not meet your needs and you heavily rely on Nextiva's AI-powered platform, we invite you to subscribe to our affordable products.
Helpful Tips
- Take advantage of Nextiva's on-demand demos and product tours to explore the platform's capabilities.
- Leverage Nextiva's AI-powered platform to create personalized experiences for your customers.
- Utilize Nextiva's range of engagement channels to reach your customers across multiple touchpoints.
Frequently Asked Questions
What is a CX Platform?
A CX platform is a unified customer experience management platform that provides access to a vast array of AI technologies for various needs, including customer conversations, customer experience, and brand management.
What is CCaaS?
CCaaS stands for Contact Center as a Service, which refers to a cloud-based contact center solution that provides a range of customer service and engagement capabilities.
What is Contact Center Solutions?
Contact center solutions refer to a range of customer service and engagement capabilities, including AI-powered contact center, customer journey orchestration, and intelligent virtual assistant.