What is NexxtSupport?
NexxtSupport is an AI-first all-in-one customer support platform that empowers businesses to automate 80% of customer queries with customizable chatbots trained on their own data.
Features
Customizable
Personalize your chatbot's style with your branding - add logos, select a color palette, and tailor the dialogue's tone to match your brand's character.
Data Sources
Upload your data (PDFs, Word files, web links) or integrate with existing tools. Your new chatbot will instantly learn your data.
Integrations
Connect NexxtSupport with your favorite tools and services, including CRM, e-commerce, and marketing automation platforms.
Multiple Use Cases
NexxtSupport can be used for a variety of use cases, including customer support, employee helpdesk, and lead generation.
Analytics
Get insights into where and who your customers are, including the number of conversations, user satisfaction, and take data-driven decisions.
50+ Languages supported
NexxtSupport supports over 50 languages, ensuring that your chatbot can communicate with customers from all over the world.
Shopping assistant
Take upselling and cross-selling to the next level with our shopping assistant features, featuring an advanced recommendation system.
How to use NexxtSupport?
- Customize Behaviour & Appearance Customize your AI representative to reflect your brand's identity: incorporate your logo, select a distinctive color palette, and tailor the dialogue's tone to embody the distinct character of your brand.
- Enrich your chatbot with data Upload your documents, such as PDFs, Word files, Web links, or integrate your website's content. NexxtSupport's AI will quickly learn from your uploaded data, efficiently training your AI assistant for immediate use.
- Embed on Your Website Effortlessly integrate a custom widget into your website to provide AI-powered support to your customers, tailored to your brand's identity.
Helpful Tips
- Train your chatbot with your support content to automate 80% of customer queries.
- Integrate NexxtSupport with your favorite tools and services to streamline your workflow.
- Use advanced analytics to gain insights into your chatbot's performance and make data-driven decisions.
Frequently Asked Questions
What is NexxtSupport used for?
NexxtSupport is a platform for building custom AI chatbots, train them with your own data, like training a human for customer support, and easily add it to your website or platforms with which we integrate to automate customer support.
How do I train the AI?
You can easily train the AI by yourself through our easy-to-use platform. On the configure page of the chatbot, on the data tab, there are multiple options to train the AI, like uploading files: .DOCX, .PDF, .TXT, providing links to websites, articles, connecting platforms with which we integrate like Notion, Confluence or even adding manual text data.
How hard is it to add the chatbot to my website?
It is actually very easy to add the chatbot to your website. You can do it in just a few clicks. You can add it whenever you want, regardless of the step you are in the chatbot's configuration.
What analytics does NexxtSupport provide?
We provide advanced analytics regarding the number of visitors on your website, the number of conversations, messages, where the visitors and interactions are coming from, what kind of devices they are using, and more.
Can I see the conversations handled by the chatbot?
Yes, you can see all the conversations handled by the chatbot in the chatbot's details page. We provide a detailed view of each conversation, including the messages exchanged, the time of the conversation, the visitor's details, and more.
Can it handle queries in my language?
Most likely yes. We handle over 50 languages. If you want to make sure, you can try out our demo chatbot and see if it understands your language.
Why does my chatbot not work?
Your chatbot should generally work. If it doesn't, please make sure you added the domain you are embedding the chatbot on in the chatbot's settings. You can find the chatbot's settings in the chatbot's configure page, on the settings tab, at security. If you still have issues, please reach out to us and we will assist you.